WorldWinner.com
Getting Started
- Upgrading 101
- How to participate in WorldWinner® tournaments
- Can I play for free?
- Are there any membership or subscription fees?
- What games can I play for cash and prizes?
- How do I keep track of my cash spending?
My Account
Depositing/Withdrawing Cash
- What payment methods are accepted on WorldWinner?
- Why am I receiving less than what I withdrew?
- Can I deposit less than $10?
- My deposit wasn't credited to my account. Why?
- How do I withdraw money from my WorldWinner® account?
- How do I keep track of my cash spending?
Technical Support
- Troubles with Adobe Flash?
- The game isn't playable in my browser. What can I do?
- Tips to improve your connection
- How to request a refund of your Entry Fee (due to technical difficulties)
- I can't enter additional tournaments because I have 4 open entries. What can I do?
- The game window isn't appearing corrrectly. What can I do?
WorldWinner.com (Mobile Web)
- What cash tournaments are available to play on WorldWinner.com (Mobile Web)?
- How do I get a new WorldWinner® password on my mobile device?
- How do I withdraw money on my mobile device?
- How do I keep track of my WorldWinner® transactions on my mobile device?
- WorldWinner® Mobile Web Troubleshooting Tips
- Game Rules
Tournaments
- What is Guaranteed Prizing?
- What are the differences between the types of tournaments?
- How can I keep track of the tournaments I've entered?
- Why does a player show as Not Started, Still Playing or Currently Playing in the standings?
- Can I win multiple prizes in the same tournament?
- Where is the Money Monday FreePlay?
Location Restrictions
- Can I play for cash in my state?
- Can I play for cash in my country?
- Why am I being asked to submit location information to play?
- How long do I need to wait for my location information to be reviewed?
- Why am I being asked to submit my location information even though I'm not in a restricted state?
- Why do I need to resubmit my location information?
Premier Club
- What's the Premier Club?
- How do I get into the Premier Club?
- How do I earn Premier Points?
- What are the different levels of the Premier Club?
- How long do the Premier Club benefits last?
- What are Premier Points?
Rewards Points
Matching
- How am I matched with other players?
- How can I improve my scores?
- Why was I matched with other players who scored much higher than me?
- Why are my scores so low in Daily FreePlay tournaments?
- How do I know what Division I'm in?
- Why did I receive a message saying that there were no other available opponents?
Taxes
- Why am I being asked to complete a W-9 (U.S. Players)?
- How can I be taxed on money that I never withdrew?
- How are Net Winnings calculated?
- Why are some winnings being withheld from me (Non-US Players)?
- Can I get a refund on the funds that are being withheld from me?
- Why are withholdings higher for some tournaments I've won?