How to request a refund of your Entry Fee (due to technical difficulties)

Players may sometimes encounter technical difficulties while playing for cash and prizes. It is a normal part of playing games online and can be caused by numerous factors.

In the event that you experienced a technical issue that affected your cash tournaments, you will need to notify WorldWinner® Support. In your inquiry, please provide as much information as possible regarding the incident you encountered, but most importantly, please make sure to specify:

  • Name of Game
  • Date/Time of Incident
  • Amount of Entry Fee
  • Error Message Encountered (if any)

Any additional information regarding the incident that you wish to provide is certainly appreciated.

All Entry Fee credits will be awarded in Game Credits, not Real Money. Game Credits can be used to enter additional cash tournaments - they cannot be withdrawn.