I lost Tokens during a game. Can I get a credit?

Players may sometimes encounter technical difficulties while playing in the GSN Casino. It is a normal part of playing games online and can be caused by numerous factors.

In the event that you experience a technical issue or lost wager while playing, it is recommended that you notify GSN Support. In your inquiry, please provide as much information as possible regarding the incident you encountered, but most importantly, please make sure to specify:

  • Name of Game
  • Time of Incident
  • Amount of Tokens Bet/Wagered/Lost
  • Error Message Encountered (if any)

Any additional information regarding the incident that you wish to provide is also greatly appreciated.